Our company is committed to using our knowledge base, engineering resources, and committed people to offer the highest quality, cost-effective HVAC service and solutions. Our focus is on serving the needs of our customers-- HVAC professionals in Northeast and Central Ohio. Our goal is to be not just a wholesaler but also a WholeServer --- providing our customers with all the services and resources necessary to be successful.

HVAC system design & sizing

Our technical staff provides assistance in sizing applications and designing HVAC & refrigeration systems -- both commercial and residential. We also assist with engineering drawings, specification writing, and controls.

Customer Service

Our customer service representatives are here to help with product and availability questions, and will swiftly process all orders. No customer problem will go undetected or unresolved. We believe that it is our responsibility to anticipate and thus prevent customer problems so as to always be a partner in our customer's success.

Ongoing Technical Support

Our technical staff provides technical and service support including assistance with controls, diagnosing problems, and troubleshooting installations.

Sales and Marketing Support

RSC understands the importance of relationships. Our Dealer Sales staff is committed to building long term, loyal business partnerships with authorized dealers. We coordinate programs tailored to the growing needs of dealer businesses-- offering application, sales, and marketing support. This includes, but is not limited to:

• advertising and marketing co-op
• stocking programs
• financing
• sales support and training
• technical support and training

Counter Sales Support

Our knowledgeable and helpful counter consultants are able to answer technical questions and provide customers with the products they need.

Training and Education

We provide technical, service, and business education at our Training Center. We also sponsor ProTecs, a certification program for Carrier Dealer Service Technicians that uses nationally recognized heating, ventilation and air conditioning agencies to test technicians for technical efficiency and competency. The purpose of ProTecs is to promote a high degree of consumer satisfaction for Carrier Dealers' customers. Click here to learn more about ProTecs.

Next Day Delivery of Parts & Supplies

Our next day delivery of parts and supplies from our Distribution Center enables dealers to deliver for their customers -- the homeowners and commercial owners -- on a timely basis, too.

After-Hours & Emergency Parts

All of our locations are open 8:00 am- 5:00 pm, Monday - Friday (7:30 am - 5:00 pm for the Cleveland Perkins Avenue location). Same day delivery is available for emergency situations. Emergency support is also offered nights & weekends by calling (216) 881-7800 or (800) 882-7800. (See below for emergency support for Refrigeration products).

Refrigerant Reclamation

Each of our locations has the facilities for the return of recovered refrigerant.

Services for Refrigeration Products

• We provide technical services to our customers such as job site reviews, trouble shooting, piping layout, load calculations, and equipment selection assistance. Our three Copeland Technical Specialists are factory trained and certified.
• Emergency compressor delivery services: Within reason, we will provide same day delivery of any compressor in stock.
• After-Hours Emergency Services: Call 800-882-7800 ext 555 (monitored 5pm - 8am weeknights and all day on weekends and holidays)